Shift Leader

Job Description: Shift Leader

Overview:

Shift Leaders play a key role in ensuring smooth operations, coaching team members, and delivering excellent guest service. They set goals, assign tasks, and provide real-time feedback to maintain Dunkin’ brand standards.

Responsibilities Include:

• Perform all duties of a Restaurant Team Member
• Support the Restaurant Manager in achieving operational goals
• Ensure brand standards, food preparation, and service quality are met
• Communicate shift priorities, goals, and results to the team
• Create and execute shift deployment plans for efficient workflow
• Coach and provide constructive and clear feedback to team members
•  Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Oversee franchisee safety, security, and profitability policies/processes throughout a shift
• Ensure a smooth transition by briefing the next Shift Leader
• Uphold food safety and inventory management standard
• Deliver outstanding guest service and coach team members to do the same
• Handle customer concerns, conflicts, and emergencies with professionalism
• Manage cash over/short during shift and ensure restaurant team members are following cash franchiseemanagement policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Qualifications:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant, or hospitality preferred.

Key Skills & Traits

• Strong teamwork and leadership abilities
• Punctual, honest, and positive attitude
• Willingness to learn and adapt to change
• Guest-focused with excellent communication skills
• Problem-solving and motivational skills
• Ability to assist with training and development

Physical Requirements:

• Standing for extended periods
• Repetitive movements such as bending, stooping, and reaching
• Lifting objects, ice, products, boxes up to 20lbs
• Wearing a headset
• Working in a compact space