Restaurant Manager

Job Description: General Manager

Overview

The Restaurant Manager provides strong, positive leadership to ensure exceptional guest experience, operational excellence, and profitable top-line sales. They oversee all aspects of the restaurant’s operations in alignment with Dunkin’ standards, franchisee policies, and applicable laws.

Key Responsibilities:

• Perform all duties of Restaurant Team Members
• Recruit, hire, train, and supervise all restaurant team members, including Shift Leaders, Bakers, and support staff
• Foster a positive work environment by promoting teamwork, providing coaching, and resolving conflicts
• Implement and oversee training programs to enhance team performance
• Lead by example, demonstrating professionalism, a strong work ethic, and adherence to company values
• Oversee daily operations, including opening/closing, cash management, inventory control, and adherence to brand standards
• Ensure compliance with health, safety, and sanitation regulations
• Build and maintain a guest-focused culture, reviewing feedback and implementing action plans for improvement 
• Develop strategies to improve efficiency, reduce waste, and enhance productivity 
• Deliver outstanding customer service and address guest concerns effectively
• Manage food and labor costs, inventory levels, and waste to maximize profitability
• Engage with the local community and explore partnership opportunities
• Stay informed on industry trends, competitor activities, and customer preferences to identify business opportunities
• Communicate priorities, goals, and performance results to the team
• Oversee new product rollouts, marketing initiatives, and in-store promotions
• Manage vendor orders to ensure sufficient stock of all products
• Conduct self-assessments and implement corrective action plans for food safety and brand compliance
• Ensure the restaurant meets budget expectations set by the franchisee

Qualifications:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant, or hospitality
• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• Prompt and professional
• Ability to train and develop a team

Key Skills & Traits

• Team-oriented in a fast-paced environment
• Punctual, honest, and positive attitude
• Possesses an inspiring and motivating personality
• Exercises good time-management and problem-solving
• Willingness to learn and adapt to change
• Ability to train and develop a team
• Guest-focused with strong time management and problem-solving skills
• Motivational leadership abilities

Physical Requirements:

• Standing for extended periods
• Repetitive movements such as bending, stooping, and reaching
• Lifting objects, ice, products, and boxes up to 20lbs
• Wearing a headset
• Working in a compact space